Magpie Pro Frequently Asked Questions

  • Product Questions
  • Ordering Questions
  • Licensing Questions

Product Questions

What are the differences between Magpie and Magpie Pro?

  • The differences are many. Magpie Pro does all what Magpie does and much more. The following table highlights the main differences:
  • Magpie Magpie Pro
    Animation channels Mouth Mouth,Eyes,Eyebrows,etc. User defined too.
    2D animation Yes Yes
    3D animation Limited, one morph target per frame, no morph mixing, no preview Yes, morph weights and mixing supported, OpenGL preview.
    Export options Morph Gizmo, Animation Master 5.x Too many to list, look here for full list
    User defined export Yes, but limited Yes, with scripting language
    Automatic recognition No Yes
    Video reference No Yes
    Windows version Yes Yes
    Mac OS X version No Yes

Do I need to purchase Quicktime Pro from Apple to be able to load audio and video files in Magpie Pro?

  • Quicktime Pro is not required, Magpie Pro can load and save quicktime movies and audio files with just the free version of Quicktime installed.

It is easy to import actors from PSD images or LWO object files. But how do I import from other supported image and object formats, like OBJ, 3DS and TIF?

  • New in version 2.1: You can now import a set of 3DS, OBJ, TIF or other image files in one step as with LWO and PSD. Just name the basic object or image with the name of your character and all the other poses with the convention "group.pose.ext", for example "Mouth.Smile.3DS". Then in the Actors dialog click the Import button and then "From Images..." or "From Objects...". In the file dialog select the main image or object and the program will find all the other files from the same directory.
  • The following reply applies to version 2.0:
  • LWO and PSD files are special because they can contain several objects or images, so from a single file Magpie Pro can create the complete actor.
  • Other formats like OBJ, 3DS, TIF, etc. store a single object or image per file so you need to import several files and build the actor structure yourself. To begin, open the Edit Actors dialog box and click the "New Actor" button. Then click "New Group" once for each group you want to create. Then select each of these groups and click "New Pose" as many times as poses you want your actor to have for each group. You can give meaningful names to each element as you go if you like.
  • Once you have the basic structure done you can select each pose and in the bottom part of the dialog assign an image and/or object to it. You will have to repeat this step for each pose.

Can I have both version 2.0 and version 2.1 installed on the same computer?

  • Yes. Before upgrading to version 2.1 you need to rename the Magpie Pro 2.0 folder. On Windows the location of this folder is C:\Program Files\Third Wish Software & Animation\Magpie Pro. On Mac OS X this folder is located inside the Application folder (if you followed the recommended installation instructions). Once you located the folder rename it from "Magpie Pro" to "Magpie Pro 2.0" and then verify that the software continues to launch. Now install the 2.1 upgrade on the same location.

Ordering Questions

I am a student. Can I purchase Magpie Pro with a discount?

  • Unfortunately we do not have educational offers for students at this time.

I do not want to enter my credit card on a web site. Can I give you my credit card number by phone or fax?

  • Our online ordering system (provided by PayPal) does not accept phone or fax orders, but you can pay directly from the balance of your PayPal account.

I do not have a PayPal account. How can I order?

  • PayPal does not require that you have an account to place an order.

I just ordered the software online and received an email that confirms that my order was processed. How long do I have to wait to receive the software?

  • You will receive an email with your license file and instructions to download and install the software in one business day from the day you placed your order.

Can I order the software on CD-ROM?

  • Unfortunately we are unable to deliver the software on CD-ROM at this time.

Can I purchase printed manuals?

Licensing Questions

I just purchased the software, but when I launch it it tells me that my license file is missing or corrupted.

  • This can happen because of several reasons, but normally it is because the license file does not correspond to the version of the software you are using. Please contact technical support at support (at) thirdwishsoftware (dot) com for assistance.

I just purchased the software, but when I launch it it says it is a trial version.

  • You need to obtain a license file to enable the full version. Instructions on how to do this were included in an email sent to you shortly after you made your purchase. Contact technical support at support (at) thirdwishsoftware (dot) com if you need assistance.

How do I transfer the software to another computer?

  • Contact support (at) thirdwishsoftware (dot) com for assistance. Please include what version of the software you are using when you contact us.

Are the licenses node locked or can I use a license server?

  • Magpie Pro licenses are node locked. Each computer needs to be licensed independently.

 

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